Last updated August 13, 2026
Please read these Terms and Conditions ("Terms") carefully before using Ovi Crunch. By creating an account, adding a shop, or otherwise using our point-of-sale platform, mobile app, or storefronts (together, the "Service"), you agree to be bound by these Terms. If you do not agree, please do not use the Service.
Ovi Crunch is a multi-shop point-of-sale platform that lets shop owners sell in person and online, collect M-Pesa payments, track inventory, manage staff, and offer credit sales to customers, all from one account.
To use the Service you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including actions taken by staff you invite to a shop. Notify us immediately if you suspect unauthorized access.
An account may manage one or more shops. Shop owners can invite staff and assign roles (owner, supervisor, or cashier), each with different levels of access to sales, inventory, pricing, and reporting. Owners are responsible for the actions of staff they add to a shop and for revoking access when it's no longer needed.
Access to shop-scoped features may be subject to a token-based balance, which can include an initial free trial. We may charge tokens on a recurring basis as described in the app, and may change our fees or billing model on reasonable notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.
Ovi Crunch integrates with M-Pesa through a third-party payment processor to collect payments from customers and disburse funds to a shop's designated till, paybill, or phone number. We do not store your M-Pesa PIN or full financial credentials. A small collection fee may be added to the amount collected from a customer, as disclosed at the time of the transaction. We re-verify payment status directly with our payment processor rather than relying solely on notifications, but we are not responsible for delays or failures caused by mobile network operators, M-Pesa, or our payment processor.
Each shop may have a free public storefront where customers can browse products and check out as a guest or with Google Sign-In. Shop owners are responsible for the accuracy of the products, prices, and stock levels displayed on their storefront, and for fulfilling orders placed through it.
The Service allows shops to record sales on credit and track outstanding balances and payment deadlines for their own customers. Ovi Crunch is a record-keeping tool for these arrangements; we are not a party to the credit agreement between a shop and its customer and are not responsible for collecting or guaranteeing repayment.
You agree not to: use the Service for any unlawful purpose; misrepresent products, prices, or stock to customers; attempt to interfere with or disrupt the Service or its security features; or use the Service to process transactions you are not authorized to process. We may suspend or terminate accounts that violate these Terms.
The Service, including its software, design, and branding, is owned by Ovi Crunch and protected by applicable intellectual property laws. You retain ownership of the product, sales, and customer data you enter into the Service.
We aim to keep the Service available and reliable, and the app supports manual entry when the network is unavailable. However, we do not guarantee uninterrupted or error-free operation and are not liable for losses arising from downtime, maintenance, or factors outside our reasonable control.
To the maximum extent permitted by law, Ovi Crunch shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of revenue, data, or business opportunity. Our total liability for any claim relating to the Service shall not exceed the fees you paid us in the three months preceding the claim.
You may stop using the Service and close your account at any time. We may suspend or terminate access to the Service if you breach these Terms, misuse the Service, or if required by law. Upon termination, your right to use the Service ends, though we may retain certain records as described in our Privacy Policy or as required by law.
We may update these Terms from time to time. We will indicate the date of the latest revision at the top of this page, and material changes will be communicated through the app or by other reasonable means. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Kenya.
If you have questions about these Terms, contact us at omwacharles@gmail.com or 0105 119 457.