Last updated August 13, 2026
This Privacy Policy explains how Ovi Crunch ("we", "us") collects, uses, and protects information when you use our point-of-sale platform, mobile app, and storefronts (the "Service"). We are committed to handling your information responsibly and in line with the Kenya Data Protection Act, 2019.
Your name, email address, phone number, and the shops, staff roles, products, and pricing you set up in the Service.
Details of sales, orders, credit sales, and M-Pesa collection/disbursement transactions, including amounts and payment status. We do not collect or store M-Pesa PINs or full financial account credentials.
Names and phone numbers of your own customers that you choose to record for credit sales, deliveries, or receipts.
Push notification tokens (used to notify you of orders, stock transfers, and payment reminders), and basic usage/log data that helps us diagnose issues.
We share information only as necessary to provide the Service:
We do not sell your personal information to third parties.
We retain account, transaction, and shop data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution obligations. Backups are retained on a rolling basis and are not kept indefinitely.
We apply role-based access controls so staff only see what their role permits, authenticate every request, and re-verify payment status directly with our payment processor rather than trusting incoming notifications alone. Backups are encrypted in transit and access to production systems is restricted. No system is completely secure, and we encourage you to use a strong, unique password and to keep your device secure.
Under the Kenya Data Protection Act, 2019, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data, subject to our legal and legitimate business retention needs; object to or restrict certain processing; and lodge a complaint with the Office of the Data Protection Commissioner. To exercise these rights, contact us using the details below.
The Service is intended for business use by shop owners and staff who are adults, and is not directed at children. We do not knowingly collect personal information from children.
Our storefront pages may use cookies or similar technologies to keep your cart and checkout session working correctly. These are functional in nature and not used for third-party advertising.
Some of our infrastructure and service providers may process or store data outside Kenya. Where this happens, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.
We may update this Privacy Policy from time to time. The date at the top of this page reflects the latest revision, and we will notify you of material changes through the app or by other reasonable means.
For questions about this Privacy Policy or to exercise your data protection rights, contact us at omwacharles@gmail.com or 0105 119 457.